Frequently Asked Questions

1.Cancel Items or Orders

Orders can be cancelled from the customers side only if it was not paid for or no payment info was submitted.

IF ORDER WAS NOT PAID YET AND NO PAYMENT INFO WAS SUBMITTED.

1. Log-in into your account and go to your order history.
2.1 Find the order, click on "Edit Order" and follow the required steps to cancel or change items on that order.
2.2 Find the order you want to cancel and click on "More Info", scroll down and click on "Cancel Order" if you want to cancel it.
3. Make all the changes to your shopping cart and go through the checkout process again to save the changes.

IF ORDER WAS PAID OR PAYMENT INFO WAS SUBMITTED

It's not always possible to make changes or cancel orders once it was paid since paid orders couldn't have been sent and not updated on the order history yet.

Send us a message with the changes you want to make and our customer support staff will take care of this if possible.

2.Change Shipping Address

You can change shipping address for an order from the order history section of your account if the order was NOT paid yet.

Steps to take:

1. Log-in into your account.
2. Go to ORDERS section of your occount.
3. Click Edit option related to the needed order.
4. Go through the checkout steps and fill in the new shipping address at step 2 of checkout.

You can't change it if the payment for the order has already been made. Send us a message with the new address and our customer support will change it on your order if possible.

3.Expected Arrival Date

In most cases expected arrival time is 10-14 days after shipping date.

To know the shipping date of a package, make sure our emails are not going into your spam folder and you aren't missing important notification.

Mark our emails as NOT spam.

You can also see shipping and expected arrival dates by following these steps:

1. Logging into your account.
2. Go to MY ORDERS.
3. Open needed Order and scroll down to see all the info related to that order.

4.My Tracking Number isn't Working

The shipping company may be slow at updating tracking info or it won't update until it clears the customs in your country. How exactly the shipping details are provided depends on the country the package is being shipped to. Please give it more time.

Contact us if the expected arrival date has been reached and you haven't received the package yet.

5.My package is stuck and not moving any more, what do I do?

One of the reasons can be that the package is delayed by the mail carrier.

Another reason for a package to appear as stuck is if it was sent with registered airmail. There is usually no tracking info provided for such packages from the moment it's sent out of the country of origin and up to the moment it's received by the mail carrier in the destination country.

In any case, please send us a message and we'll check if there is anything to be worried about.

6.Why did I get a different product then what I ordered?

Such mistakes are quite rare but it may happen. All you need to do is send us a message if you received wrong products and we will make it right.

7.I only received part of my order so far, why is that?

Your order may have been sent in 2 or more packages. Go to your order history to check the shipping info for the other packages.

Send us a message if a package was not delivered by the expected date we provided.

8.Why does my order show Semi-shipped?

Semi-shipped means that only part of the order was sent. There is nothing to be worried about as the rest of the order will normally go out in 12 to 48 hours.

Orders may be split up in 2 ore more packages based on the size of the order and/or the availability of all products you ordered at one shipping location. We have several warehouses and every warehouse has different inventory available.

Send us a message if the order is not shipped in full within 4 WORKING days after cleared payment was received.

9.I was not home and package was sent back

There could have been a problem at delivery. Or you missed the delivery and packages are being sent back after a certain period of time.

1. Make sure our emails are not getting into your spam folder.
2. Log-in into your account once you got email confirming shipping, go to MY ORDERS open the needed order and see there the shipped packages, tracking numbers and expected arrival dates for each package.
2b. Or send us a message to ask for the shipping info.

Track your packages every 5-7 days to make sure you don't miss the delivery. Most of the mail carriers keep packages for 30 days at the post office in case of an unsuccessful delivery and you can pick it up later. This way you can also intercept the package at the post office in case there are issues upon delivery for different reasons

10.Is there a minimum order amount?

There is no minimum order amount required. But there is a minimum amount we can receive with some of the payment methods. Some of the payment methods may be unavailable if the order is under $100

1.In which cases can I get a refund?

We do not refund for orders that have already been shipped. We do offer a free reshipment or store credit if you receive damaged items, the package is lost in the mail or seized.

We do offer a refund only if the order has not been sent yet for different reasons.

2.How do I get a refund?

1. Send us a message if you want to request a refund for an order that has not shipped yet and you want to cancel it. Our customer support will get back to you as soon as they can.
The refund process may take some time so please be patient.

2. If you just want to cancel order and use money for other products/orders we will keep those money in your account as store credit.
You can use the credit later at any time with any order.

3.How long it takes to get a refund?

This depends on the situation and on the payment method you choose to receive the refund by. It normally ranges from 1 to 7 working days.

4.Can I have an order canceled and my account credited?

Yes. This can be done if your order has not been shipped yet.

Send us a message with your request. We will cancel the order and put money back into your account with us. You can use it later for any other order.

1.What payment methods do you accept?

We accept the following payment methods: western union, money gram, zelle pay, paypal (not available for firs time customers), bank transfer, bitcoin, litecoin, ethereum, USDT, bitcoin Cash

1.How do I register?

You can sign up for an account at the following link: https://www.daddyroids.to/join

There is no verification needed so you can log in immediately after that. Send us a message if it doesn't work for any reasons.

1.How can I track my order?

You can track your package on www.17track.net or on the website of the mail carrier the package was sent with

Once order is sent we will send you a notification email with the shipping info.

Sometimes emails can go to the spam folder. Please check it and mark any emails you received from us as not spam if it ended up in that folder. Future emails should go to your inbox after that.

2.I was not home and package was returned back

Due to the nature of this business, we have to indicate fake return addresses and we don't always can receive the packages back. Usually the items that are sent back for any reasons are lost for good.

In order to avoid this, please track the package every now and then to make sure you're home upon delivery or that you pick up the package at the post office in time. Normally a package is kept at the post office for a few weeks before it's sent back in case of unsuccessful delivery.

3.What is normal T/A?

In most cases it is 10-14 days.

Mail is not perfect so delay may occur, sometimes may take longer, please have patience.

If your package was not delivered after 20 days after SHIPPING day please contact us.

In most cases it is mail delay and patience is the key.

1.Which products are best?

We work directly with manufacturers and sell limited amount of brands, only best ones.

Most of our manufacturers did lab test and posted lab test results on their websites.

You can check & see.

For example: www.kalpapharmaceuticals.com

2.I think I got a bad product

Sometimes people expect magic and while taking either tabs or injections are not doing their work in gym and kitchen.

That is wrong!

If you dont have at least 3 years experience DO NOT USE these products.

Go and learn what is weight lifting, how it affects YOUR body, what foods are best for you and learn to make gains naturally.

Anabolics may be next step only if you did first one.

If you need help with workout plan or nutrition plan, let us know.

Whatever be the case contact us and we will contact manufacturers.

3.Where can I see lab tests?

Most of our manufacturers did lab test and posted lab test results on their websites.

You can check & see.

For example: www.kalpapharmaceuticals.com

1.How do I use these products?

If you have at least 3-4 years experience and already made results contact us and we will get back with a plan.

2.What is best for beginners?

1. to be healthy

2. to have at least 3 years experience

3. to have already some results

If these 3 rules were respected contact us with more information about you like age, weight and goal, we will be happy to help.

3.What is most popular first steroid cycle?

Testosterone Enanthate 500mg/week for 10-12 weeks followed by PCT

1.Do you offer cashback?

Yes we do in most cases with some exception:

- If there is sale which means you get discounts

- For some specific products which are discounted

When you place the order and follow steps on screen you will see how miuch cashback you will get and if you have a credit with us our website will offer you at the last step option to use that credit.

2.Do you have any Loyalty Programs?

Yes we do :)

Long time customers benefit by special offers from time to time others have special prices always.

Long time customer = min. 11 orders

1.Are these products legal?

Please consult your country laws.

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