Shipping Terms & Policy
How we ship
We ship worldwide with maximum discretion. We never use our company name or any wording that suggests pharmaceutical contents. Packaging types and sizes are selected to improve delivery success and avoid unnecessary attention. When needed, large orders are split into multiple packages (covered by a single handling charge).
Large quantity orders
Large orders are automatically divided into the number of discreet packages required to reduce risk. All orders — large or small — receive the same careful repackaging and confidentiality.
P.O. Boxes & APO addresses
We ship to P.O. Boxes and APO addresses. To improve delivery success, leave full shipping information in the order comment field.
Shipping costs
| Order value (USD) | Shipping cost |
|---|---|
| Up to $1,000 | $35 to $45 per package |
| Over $1,000 | Free |
Changing an order
- Unpaid orders
- Log into your account, open the order by ID and click Edit Order.
- Paid but not shipped
- Open a support ticket with your order ID and request the change. We will assist if the order has not been dispatched.
Payment instructions
Payment details are provided automatically after choosing the payment method during checkout. Follow the instructions carefully to avoid delays. If you lost the details you can find it under the "Payment Details" option of your order. You can also contact our support and we will resend the payment information.
Processing & delivery times
- Order confirmation: Sent immediately to your email with payment instructions.
- Processing: We dispatch orders within 1–2 business days after payment is confirmed.
- Shipping: Typically 10–15 business days for International Orders; up to 25 business days for remote locations. Delivery US Domestic orders takes 3–5 business days Business days = Monday–Friday.
Delivery time includes international airmail and customs processing. Please check your online order history and count business days before contacting support. Take into consideration that mail delays may occur. If more than 20 business days have passed, contact us to investigate.
Delivery success & discretion
To maximize delivery success we may remove products from original packaging and repack them carefully to minimize size if needed. We ship from multiple warehouses worldwide to maintain discretion and increase the chance of successful delivery.
If you don't receive your order
Non-delivery typically happens for two reasons:
- Customs seizure — you may receive an official seizure notice.
- Lost in transit.
If you receive a seizure notice, contact customer support and attach the notice. If 35 days after the shipping date have passed and you received neither the parcel nor a seizure notice, open a ticket with your order or package number. After verification we will reship.
Note: We do NOT reship to the following countries: Australia, Canada, New Zealand.
Order methods
All purchases must be made through our website. We do not accept orders via other channels.
Are we legitimate?
Yes. We have operated successfully for more than 15 years and provide online customer support Monday–Friday. Our products are quality generics sourced from reputable suppliers. We prioritize safe, discreet delivery and long-term customer satisfaction.
Contact & support
Contact us via the website support portal. Our team typically replies within 1–12 hours.
Signature on delivery
We use different mail services depending on the delivery address and the warehouse it's shipped from. A signature on delivery is usually not required but it might be for some packages.
Tracking shows delivered but I didn't get it
Last updated: December 3, 2025